CONSUMER DISPUTES
CONSUMER INFORMATION
In the event of a consumer dispute, the consumer may refer the matter to an Alternative Dispute Resolution (ADR) entity:
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6
4050-225 Porto, Portugal
Telephone: +351 225 508 349
Email: cicap@cicap.pt
Website: https://cicap.pt/
Further information on recognised Alternative Dispute Resolution entities is available from the Portuguese Directorate-General for Consumer Affairs:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades